Privacy Policy

Avoyel is committed to providing superior service to our clients and visitors of this Web site. Of course, our commitment to service includes a policy respecting your concerns about privacy. Avoyel appreciates that you may have questions about how this Web site collects and uses the information that you provide to us. This Privacy Statement describes our policy governing the privacy principles governing this Web site ("Privacy Statement").

Avoyel’s services are designed for the use of third party clients. We require our clients to adopt privacy policies compliant with all applicable laws and regulations when using our services. However, Avoyel may not be held responsible should a client choose to use our services to engage in unethical or illegal activities. Avoyel may suspend a customer’s services or report unethical or illegal activities to the proper authorities or both.

If after reviewing this Privacy Statement, you have any questions or privacy concerns please send an email to privacyissues@avoyel.com or send a letter to:

Avoyel, LLC
Att: Privacy Department
2925 Pleasant Lake Dr.
Las Vegas, Nevada 89117
United States of America

Information We Collect

To provide services and to help meet your needs, we collect information about you from various sources.

Our Web site will gather information concerning the type of browser a visitor is using; the type of operating system they are using, IP address, information about cookies, time stamp (including time page accessed information and time spent per web page) and click stream information, which may include pages that a client or visitor has viewed and how long they have been on any particular page.

This Web site does not collect “Personally Identifiable Information” when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. “Personally Identifiable Information” means any information that identifies you personally, including, without limitation, your name, e-mail address, password login ID and additional contact information that you transmitted voluntarily to us. This means that we will not know your name, your email address, or any other Personally Identifiable Information just because you browse the Web site unless you access the Web site from a link in an email that we sent or are a client and have either logged-in to your account or choose to be remembered via your cookie.

Personally Identifiable Information may also be collected when you use certain Avoyel services, through the use of our Web site or any hyper site web pages, or when you enter promotions or contests offered by Avoyel on or through our Web site.

In various sections of our Web site, Avoyel may invite you to contact us to pose questions, request information, offer comments or to complete a registration form. We may ask for Personally Identifiable Information to be entered as a means of registration before accessing a certain part of our Web site.

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site. We also use this information to personalize content presented to you, better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.

How We Use Information We Collect

Avoyel uses your Personally Identifiable Information so that Avoyel may register you to use our services; contact you to deliver certain services or information you may have requested; confirm your authorization to enter into various areas within the Web site; improve the content and administration of our Web site; enhance the services we provide and, upon receiving your permission, provide our visitors and clients with updates on Avoyel and the services we provide.

Avoyel may disclose your Personally Identifiable Information without prior notice to you for the following reasons:

We may also share your information:

  1. If we believe we are required to do so by law, regulation or other government authority or otherwise in cooperation with an ongoing investigation by a government authority;
  2. In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  3. When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Avoyel, our customers, or others; and in connection with our Terms of Service and other agreements.
  4. In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Avoyel will not sell your Personally Identifiable Information or any company or organization. Except as otherwise set forth herein, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Our Web site may also accumulate and track Non-Personally Identifiable Information that will be maintained, used and disclosed in an aggregate format only. By way of example, our Web site may track information about the total number of visitors to our Web site, the total number of visitors to each page within our Web site and external Web sites linked to and IP addresses. Avoyel may use this information to analyze and assess trends, developments and statistics which we may deem useful to administer our Web site, track visitors’ and customers’ movement and to gather broad demographic information.

Cookies

Our Web site uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a visitor’s or client’s computer to allow Avoyel to remember its client or a visitor. The cookies placed by Avoyel’s onto your computer are readable only by Avoyel, and cookies cannot access, read or modify any other data on your computer. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on Avoyel.com.

In addition, Cookies are used to:

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site. If you refuse our cookie then Avoyel will not gather any information on you, but doing so will require you to re-enter certain information at each visit, or prevent Avoyel from being able to customize our Web site’s features according to your specified preferences. You may delete a cookie manually from you hard drive. Cookies do not contain any personal information.

Requests for Information

Avoyel will never send you an email requesting your password, credit car number or social security number. If you receive an email that looks like it’s from Avoyel, but asks you for your credit card number or social security number, it’s a fraudulent email, or “phish.” We recommend that you do the following:
Forward the email to the Federal Trade Commission at spam@uce.gov or call 1-877-FTC-HELP (1-877-382-4357) to report it. The FTC uses the spam stored in this database to pursue law enforcement actions against people who send deceptive email.

Delete the email.

If you believe "phishers" have gotten access to your personal or financial information, we recommend that you also do the following:

Email from Avoyel

If you received a mailing from Avoyel, (a) your email address is listed as being a client or (b) you have an existing business relationship with one of our clients and have expressly shared this address for the purpose of receiving information in the future (“opt-in”).

Each email sent contains an easy, automated way for you to cease receiving email from the lists you are subscribed to, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

Creating an Online Password for Your Avoyel Account

At your choice, you can create a password for your Avoyel account in order to view your information and manage your account online. You will be required to provide your name, email address, account number, a desired user name, desired password, and password reminder. Once you have an online Avoyel account, you may review, correct, or delete information online. If you do not have online access to your account please notify us at 2925 Pleasant Lake Dr., Las Vegas, Nevada 89117, USA in writing to review, correct or delete information pertaining to your membership (there may be a charge as permitted by law), or to indicate your communication preferences.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
After information reaches Avoyel, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Avoyel. Information collected on the Web sites covered by this Privacy Statement is generally processed and stored in the United States.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential.

Disclosure of Information to Third Parties

Avoyel uses the services of third parties, such as market researchers, fulfillment houses, email service providers and mail houses that process mail for Avoyel and persons authorized by you, as well as such entities and marketing companies that provide these services for Avoyel. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Avoyel specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. Except as otherwise described herein, we do not permit the sale or transfer of personally identifiable information to entities outside of Avoyel and our third party service providers for any non-Avoyel use without your approval.

Pixel Tags

Avoyel and its third-party service providers use pixel tags (also known as "clear gifs" "beacon gifs" etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Avoyel. Avoyel and our email service provider use pixel tags to:

Emails about Special Offers and Promotions and Opt-Out

It is our intention to only send you email communications that will be useful to you and that you want to receive. These communications will relate to Avoyel offers which may also include the promotions of select, reputable third parties with whom Avoyel has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out online by updating your Avoyel account, or sending a letter to Internet Client Care – Unsubscribe__________, 2925 Pleasant Lake Dr., Las Vegas, Nevada 89117 USA. Please allow 14 business days for us to process your opt-out.

Avoyel permits our client’s websites to provide its visitors requiring complete anonymity and privacy the option to not be engaged by our systems. Visitors have the option of removing themselves from availability immediately upon entering the Web Site by clicking on a privacy button, or when an agent requests a conversation they may opt not to accept. When engaged in an online chat session with an agent, the visitor may end the session at any time.

Investor Relations Communications

At your choice, you can use this Web site to opt-in to email communications such as notices of upcoming events. All personally identifiable information you provide such as email address will be transmitted to Avoyel Investor Relations as an email via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company's security procedures and policies regarding protection and use of confidential information. Avoyel will not use this information for any other purposes.

Transfer of Assets

Avoyel may sell or purchase assets as we develop and expand our business. If Avoyel is acquired, in part or whole, or if our assets, or substantially all of our assets, are acquired, Personally Identifiable Information, non-personal information and any other information we have collected about the users of our Web site may be transferred to such entity as one of the transferred assets. Also, if any insolvency or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Other Sites

Avoyel is only responsible for the Privacy Statement and content of this Web site. We are not responsible for the data collection and use practices and privacy policy or the use of cookies on Web sites that you have accessed this Web site from and to the non-Avoyel Web sites that you may access from this Web site.

Legal Issues

This is a United States Web site and is subject to laws of the United States and the State of Nevada. Avoyel will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Avoyel guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.

If you are a client who resides in the State of California, you have the right to request from Avoyel a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year.

Data Access and Correction

If you feel that any of your Personally Identifiable Information might be wrong or you would like us to remove you from our system(s), please notify us at the contact address set forth below so that we may correct or delete the information.

Children’s Privacy

Avoyel.com does not sell our services for purchase by children. Should a child whom we know to be under 13 years of age send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. If you believe that we have mistakenly or unintentionally collected such information through our Web site, please notify us at the contact address herein so that we may immediately delete the information from our servers.

Avoyel.com Changes to Your Privacy Rights

In the future, we may need to change this Privacy Statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This Privacy Statement was last updated on August 11, 2008.